A. About Nutritional Therapy and Naturopathy

Nutritional therapy and naturopathy are complementary approaches that support health and wellbeing through personalised, holistic care. Toasana Nutrition uses a range of tools to explore lifestyle, nutrition, emotional wellbeing, and health history in order to identify patterns or imbalances that may be contributing to your concerns.

Each client is considered as a unique individual. Recommendations are bespoke and may include nutritional guidance, dietary changes, lifestyle advice, targeted supplementation, and functional testing rather than a one-size-fits-all approach.

Consultations include taking a detailed case history, creating a personalised programme, and following up on results and progression. Therapeutic approaches employed may include dietary advice, nutritional supplementation, functional testing, and lifestyle recommendations.

B. Limitations, Risks, and Referrals

**Non-Medical Practice:** Nutritional therapy and naturopathy are practised by non-medical professionals and are complementary to other regulated forms of healthcare.

**Diagnosis and Treatment:** Toasana Nutrition does not diagnose medical conditions or claim to treat disease. All support provided is complementary in nature and focused on wellbeing, lifestyle, and self-care.

**Not a Substitute for Medical Advice:** Nutritional and naturopathic recommendations are not a substitute for professional medical advice and/or treatment, and are not intended to replace the advice of your GP or any other regulated healthcare professional.

**Referrals:** Toasana Nutrition will always refer any client presenting with serious signs or symptoms that fall outside the scope of safe complementary practice ('red flags') to their medical professional. Toasana Nutrition reserves the right to determine which cases fall outside its scope of practice, in which event an appropriate referral will be recommended.

**Efficacy and Risk:** No claim is made as to the efficacy of any nutritional or naturopathic protocol. The degree of benefit obtainable may vary between clients with similar health concerns. While the best course of action is continually sought, there always exists the possibility of side effects, adverse reactions, or limited response to recommendations.

**Safety:** Your safety and wellbeing are Toasana Nutrition's top priority in the management of your case.


C. Practitioner Responsibilities

**Intervention: Toasana Nutrition strives to deliver the safest and most effective recommendations for each individual case.

**Collaboration: Toasana Nutrition frequently works alongside medical professionals and will communicate with other healthcare professionals involved in your care to explain any programme that has been provided, where relevant and with your consent.

**Scope: Toasana Nutrition reserves the right to determine which cases fall outside its scope of practice, in which event an appropriate referral will be recommended. You will be informed if any aspect of your care falls outside the boundaries covered by these terms.

**Professional Standards: Toasana Nutrition is registered with the Association of Naturopathic Practitioners (ANP) and the General Naturopathic Council (GNC), whose standards of professional practice govern this service.

**Commission Disclosure: Toasana Nutrition may recommend food supplements and/or functional testing as part of your programme and may receive a commission on these products or services. Where supplements or tests are recommended and charged directly, there may be a mark-up on wholesale prices to cover the cost of supply and interpretation.

**Insurance:** Toasana Nutrition holds professional liability and malpractice insurance with Hiscox.

**Record Retention:** Client records are retained securely for 7 years following the last consultation, in line with GNC and GDPR requirements.

**Complaints:** If you wish to raise a concern or make a complaint, please contact Toasana Nutrition in the first instance at [email address]. If the matter remains unresolved, you may contact the ANP or the GNC for further guidance.


D. Client Responsibilities

By engaging with Toasana Nutrition, you confirm that you understand and agree to the following:

- **Medical Disclosure: You will inform Toasana Nutrition of all diagnosed medical conditions, current symptoms, and all medications and supplements you are taking or have taken. You must promptly disclose any new conditions, symptoms, or medications that arise during the course of your programme.
- **Pregnancy and Breastfeeding:** You will inform Toasana Nutrition immediately if you are pregnant, breastfeeding, or planning to become pregnant or begin breastfeeding.
- **Communication with Your GP:** You are responsible for informing your GP or other medical providers of any nutritional or naturopathic programme you are following. You are encouraged to consult your doctor promptly regarding any health concerns not previously addressed.
- **Prescribed Treatments:** You must not alter or discontinue any treatment prescribed by a licensed healthcare professional without first consulting the prescriber.
- **Understanding and Compliance:** You will inform Toasana Nutrition if you do not understand any aspect of your recommendations or are uncomfortable with any element of your care. Toasana Nutrition cannot accept responsibility where important information has been withheld or recommendations have not been followed.
- **Personal Responsibility:** Recommendations are made to you personally and may not be appropriate for others. You must contact Toasana Nutrition before continuing any supplement programme beyond the originally agreed period.
- **Product Purchase:** You are free to purchase any recommended products from a supplier of your choosing and are under no obligation to purchase directly from Toasana Nutrition.
- **Adverse Effects:** You will inform Toasana Nutrition immediately of any adverse effect arising in the course of your programme.



## E. Fees, Payment, and Cancellation

**Fee Schedule:** Full pricing for all services is clearly set out on the Toasana Nutrition website and booking platform. All fees are transparent and confirmed at the point of booking. Prices are shown in GBP (£) for UK clients and EUR (€) for French and international clients. Toasana Nutrition reserves the right to update its fees at any time; changes will not affect bookings already confirmed.

**Payment:** Payment is due in full at the time of booking. Accepted payment methods are indicated on the booking platform.

**Additional Costs:** Where functional tests or nutritional supplements are agreed upon as part of your programme, associated costs will be communicated clearly in advance.

**Cancellation Policy:** You may cancel or reschedule any appointment with as much notice as possible. The following charges apply:
- Cancellations made between 48 and 24 hours before the appointment will be charged at 50% of the consultation fee.
- Cancellations made less than 24 hours before the appointment will be charged at the full consultation fee.

**Late Arrival:** Toasana Nutrition will wait up to 15 minutes after the scheduled start time. Where the delay is under 15 minutes, the consultation may proceed but may be shortened accordingly. Beyond 15 minutes, the appointment will be considered a missed session and charged in full.

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## F. Consultation Conduct

**Pre-Consultation Documents:** You agree to submit any requested documents (health questionnaire, food diary) at least 48 hours before your consultation. Failure to do so may result in the appointment being rescheduled.

**Recommendations:** Following the consultation, Toasana Nutrition will deliver personalised recommendations on nutrition, lifestyle, and supplementation within a maximum of 14 days.

**Correspondence:** Emails and messages are not a substitute for a follow-up consultation. Requests requiring detailed analysis or extended written support may be directed to a new appointment.

**Recording:** Consultations may not be recorded by any means without the prior written agreement of both parties.

**Conduct:** Any communication of an inappropriate nature — including abusive, discriminatory, or obscene language — will result in the immediate termination of the session without refund.

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## G. Confidentiality and Data Protection

All information you provide to Toasana Nutrition is held in strict confidence and protected in accordance with the General Data Protection Regulation (GDPR) and applicable data protection law. Your data will never be shared with third parties without your explicit consent, except where disclosure is required by law.

**Case Reports:** Anonymised case information may occasionally be used for the purpose of case reports or clinical case studies. Any information that could identify you will be excluded, ensuring your anonymity at all times.

**Disclosure for Harm:** In circumstances where there is a reasonable belief of significant risk of harm to you or another person, information may be passed to an appropriate authority on the legal basis of vital interest.

Full details of how your personal data is collected, used, and stored are set out in the Toasana Nutrition Privacy Policy, available at toasananutrition.com.

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## H. Commercial Terms

**Right of Withdrawal:** In accordance with the EU Consumer Rights Directive (2011/83/EU) and applicable UK consumer law, clients have the right to withdraw from a purchase within 14 days of booking, provided the consultation has not yet taken place. By confirming a booking, you expressly request that the service begin before the end of the 14-day withdrawal period, and acknowledge that the right of withdrawal is waived once the consultation has taken place. To exercise this right before the consultation, please notify Toasana Nutrition in writing at [email address]. A full refund will be issued within 14 days of receiving the request.

**Intellectual Property:** All documents, programmes, and written recommendations provided by Toasana Nutrition are for your personal and private use only. You agree not to reproduce, share, or distribute this material to third parties without prior written consent from Toasana Nutrition.

**Limitation of Liability:** Toasana Nutrition's liability is limited to the fees paid for the relevant service. Toasana Nutrition shall not be liable for any indirect, consequential, or special loss arising from the use of its services, except in cases of negligence or breach of statutory duty.

**Territoriality:** Services are offered online to clients based in the United Kingdom, France, and internationally. Clients are responsible for ensuring that the use of online nutritional therapy services is permitted under the laws of their country of residence. Toasana Nutrition accepts no liability for any local regulatory incompatibility.

**Dispute Resolution:** In the event of an unresolved dispute, UK clients may refer the matter to the ANP or GNC. Clients based in France and the EU may refer disputes to a certified consumer mediator, free of charge, via: https://www.economie.gouv.fr/mediation-conso.

**Governing Law:** These Terms and Conditions are governed by French law for clients based in France and the EU, and by the laws of England and Wales for clients based in the United Kingdom. Nothing in these terms affects the statutory rights of consumers under applicable national law.

**Modifications:** Toasana Nutrition reserves the right to update these Terms and Conditions at any time. The version in force at the time of booking will apply.

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## I. Consent and Agreement

By engaging with Toasana Nutrition's services, you confirm that:

- You have read and understood the information set out in these Terms and Conditions.
- You consent to receive nutritional therapy and naturopathic services from Toasana Nutrition, and understand that you may withdraw this consent at any time.
- You acknowledge that the services provided are complementary in nature and not a substitute for medical diagnosis or treatment.
- You accept that responsibility for your own health and medical care remains with you, and that Toasana Nutrition's role is to support your wellbeing through nutritional and lifestyle guidance.
- Except in cases of negligence or breach of statutory duty, you agree not to hold Toasana Nutrition or its practitioners liable for any loss, injury, or damage arising from your engagement with these services.

Our professional relationship is based on the terms set out in this document.

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*Last updated: May 2025*

Terms and Conditions